Help / Frequently Asked Questions

Order Options

Place an order at your convenience online at www.shop.wyndhamrewards.com, it's simple to navigate or search for items online. Once you've made your selections, simply proceed through the Checkout process.

Order History

You can check your order history online via My Orders. Simply click the My Rewards Account link within the Wallet in the top navigation of every page and navigate to the My Orders tab to view Order History.

Order Status/Tracking

You can check your order status and tracking numbers via My Orders. Simply click My Orders in the top navigation of every page and navigate to the My Orders tab. The first page will display all of your order history. You can click on the appropriate order number to view the status of that order and access tracking numbers, when applicable.

Sales Tax

We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during the checkout process.

Shipping and Handling (S/H)

Shipping and handling charges are automatically calculated on a per-item basis.

Standard Shipping

Please note that items cannot be shipped to PO boxes or Armed Forces/Foreign (FPO/APO) Post Office Boxes.

For items that are shipped directly from the Manufacturer (drop ship items) please allow 1-8 weeks for delivery, depending on the item.  Most items ship within 2-4 weeks, however some items may take longer for delivery such as furniture and other seasonal items. To find out the estimated time of delivery for these items, you may check online via My Orders or contact Customer Service at 1-866-Wyn-Rwds (1-866-996-7937) from 9:00 a.m. - 11:00 p.m. Eastern Time, Monday through Friday. You may also click the Shipping Information link on the product detail pages for more delivery information.

Please note that items ordered together may not necessarily ship together. When placing your order, please allow sufficient time for receipt of your order. Standard delivery charges apply to delivery within the 48 Contiguous States only.

Shipping Outside the 48 Contiguous States

When placing an order to be shipped to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands, an additional shipping charge will be automatically applied to your order.

Freight Delivery

Some larger items are delivered via common carrier. If your item requires delivery by this method you will be contacted to arrange for delivery. Please note, delivery times may vary. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available. Set up, installation and removal services are not included. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item. Before placing an order to be shipped via freight, please contact Customer Service for a custom quote of additional shipping charges.

Dealer Delivery

Some items may require delivery via a local dealer. If your item requires delivery by this method you will be contacted to arrange for delivery. Some dealers require you to pick up the item at their dealership and other dealers will deliver the item to you. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available. Set up, installation and removal services are not included. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.

In-Home Delivery

Some items require in-home delivery, where the carrier will place your item inside your home, in room of choice. Delivery does NOT include set-up, installation and removal services (old item, packaging, etc.). You must inspect delivery carefully before accepting the shipment. Any visible damage should be refused. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.

Substitutions/Model Numbers

Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer's updated or similar product, at no additional increase in cost. Model numbers are included on the product detail pages and pertain to the item shown, not the substituted product. Model numbers may be unique to this site and may not match manufacturer's retail model numbers. Vendor reserves the right to fulfill higher denomination gift cards using multiple lower domination gift cards equaling the value of the redeemed gift card.

Vendor reserves the right to fulfill higher denomination gift cards using multiple lower domination gift cards equaling the value of the redeemed gift card.

Accessibility

We closely follow the latest accessibility guidelines to ensure an enjoyable shopping experience for everyone. You may, however, encounter content provided by third-party partners that may not be fully accessible. If you experience any issues during your visit, please contact us online via Contact Us or call Customer Service at 1-866-Wyn-Rwds (1-866-996-7937) from 9:00 a.m. - 11:00 p.m. Eastern Time, Monday through Friday and 9:00 a.m. – 6:00 p.m. Eastern Time, Saturday and Sunday.

Personalized Items

We value diversity and respect for others and do not allow offensive, profane or obscene content on our rewards site.  In addition, reward item manufacturers or suppliers have the right to refuse to print or otherwise create any personalized items that may include offensive, profane, or obscene content, as determined in such manufacturer’s or supplier’s discretion.

Responsibility

All items are manufactured by independent suppliers. Rewards Provider, its subsidiaries and divisions makes no guarantees, warranties or representations of any kind, expressed or implied, with respect to such items, and shall not be liable for any loss, expense, accident, or inconvenience that may arise in connection with the use of such items, or as a result of any defect in or failure of such items.

Prices and Expiration

All Wyndham Rewards point values are subject to change without notice. The online catalog will always be the most up-to-date place to see item availability. In the event of an erroneously published price, Rewards Provider reserves the right to cancel the order and will refund the points.

Defective Merchandise

If you have received defective merchandise, a return is allowed up to 30 days after shipment. Please call customer service at 1-866-Wyn-Rwds (1-866-996-7937) for a return authorization number and further instructions. Please note some brands are excluded from our damaged/defective return policy and will require that you contact the manufacturer directly to resolve any issue. If you don’t see your item or brand below please contact customer service at 1-866-Wyn-Rwds (1-866-996-7937), and we will be happy to assist you.

Apple – www.apple.com/legal/warranty/
(standard return policy applies within 30 days – see accommodation returns. For defective, beyond 30 days, please refer to this link)
American Lawnmower (Earthwise) – Recipient to contact the manufacturer directly at 317-392-3615 or ssaxton@americanlawnmower.com for troubleshooting/parts.
Bissell – Contact Bissell’s Customer Care Team at 800-237-7691 or support.bissell.com for missing parts.
Calphalon – Contact Calphalon direct at 1-800-809-7267 Mon-Fri, 9AM-5PM ET, or www.calphalon.com/returns.html for missing parts or warranty returns.
Coleman – Contact Coleman customer service for missing parts at 800-835-3278.
Corelle – Customer Care Center for replacement parts and pieces – 1-800-999-3436.
iRobot – Contact them directly at 866-747-6268; homesupport.irobot.com/s/contact-support-info.
Karcher – Customer to contact number on Warranty card or submit ticket via www.karcher-help.com/.
Samsung TVs – www.samsung.com/us/support/contact/ and/or all TVs 40” and larger require in-home evaluation before being returned. Technical support and in-home service is also available: 800-726-7864.
Sonos – Contact them directly at 800-680-2345; support.sonos.com/s/contact?language=en_US.
Stamina – Contact customer service at 1-800-375-7520 for missing parts and service issues.
TCL – Contact their customer service portal at www.tclusa.com   - Click on Support Tab and Follow Directions.
Texsport – For missing parts, damages or defects, contact Texsport directly for replacement parts/corrections. info@texsport.com or 800-231-1402.
Traeger – no returns; contact Traeger to ship a replacement or missing/defective parts.
Yamaha Audio – Contact their customer service portal at www.usa.yamaha.com/support or 800-854-1569 Monday – Friday 8:00am – 5:00pm PST.

Damaged Merchandise

For items damaged in transit, or for a shipment received with visible damaged packaging, we request you notify our customer service department at 1-866-Wyn-Rwds (1-866-996-7937) within 24-hours of receiving the package. A customer service specialist will provide return instructions. It is important to save all packaging materials and to note all damages on the carrier’s delivery receipt when you sign for your freight item. You will be required to take a picture of the damage for documentation purposes.

Accommodation Returns

If you are dissatisfied with an item that arrived in good condition, a refund option may be available to you within 30 days of shipment if the original packaging is still intact (including any tamper proof seal). All items must be returned in like-new condition and any items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Customers will be responsible for the cost of return shipping charges and may be charged a restocking fee for these items. Please contact our customer service department 1-866-Wyn-Rwds (1-866-996-7937) for specific instructions to and to obtain a required return authorization (RA) number before returning any item. Once we receive your item, we will assess whether it qualifies for a refund. We ask for your patience as this process can take up to several weeks. Please note that if you return an item before notifying customer service or without an RA number this will further delay the process.

The following brands, however, are not available for accomodation returns and all sales are final: Arcade1Up; Blue Air; Boll & Branch; Coleman; Crystal Clear Kayak; Food Category; KENT; LEGO; Marc Jacobs; MCM; Melissa & Doug; Michael Kors; Minn Kota; Ocean Kayak; Old Town Canoe; Sensorpedic; Sevylor; Simple Human; Sleep Number; SMEG; Sony; Stearns; Swarovski; Tory Burch; Tumi; Twelve South; Ugg; Wine Enthusiast; Zojirushi..

Gift Cards

If your program offers gift cards or gift certificates, please note these are not returnable, exchangeable, refundable or redeemable for cash, credit or previously purchased items under any circumstances. All handling and upgraded shipping fees are non-refundable. Rewards Program Administrator has no further obligation once the gift card or gift certificate is issued.

Cancellations

Once an online order is submitted we are unable to cancel the order.

LAWS AND REGULATIONS

User access to and use of this website is subject to all applicable federal, state and local laws and regulations. Award and gift offers are void where prohibited by law. The laws of the state of Missouri, without regard to principles of conflict of laws, will govern use of this website, any transactions and any dispute of any sort that might arise between you and Rewards Provider.

COPYRIGHT/TRADEMARKS

Any content on this website, including but not limited to graphics, logos, text, icons, images, audio or visual clips, digital downloads, data compilations and software is the property of Rewards Provider, Rewards Provider affiliate or a content supplier and is protected by United States and international copyright laws. The compilation of content on this website is the exclusive property of Rewards Provider and is protected by US and international copyright laws. All software used on this website is the property of Rewards Provider or a software supplier and is protected by United States and international copyright laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creative derivatives works or using any content on this site for personal, commercial or public purposes. All register marks, trademarks and service marks belong to their respective owners.

NO WARRANTIES

THIS WEBSITE AND ALL INFORMATION ON THE WEBSITE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. EVERY EFFORT HAS BEEN MADE TO ENSURE THAT INFORMATION REGARDING PRODUCTS AND SERVICES OFFERED BY PARTICIPATING AWARD AND GIFT SUPPLIERS IS ACCURATE, BUT REWARDS PROVIDER IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN SUCH INFORMATION. YOU EXPRESSLY AGREE THAT USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

LIMITATION OF LIABILITY

Rewards Provider specifically disclaims any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the website (even if Rewards Provider has been advised of the possibility of such damages) including liability associated with any viruses which may infect a user's computer equipment Rewards Provider does not maintain any control over the manufacturers of awards merchandise, the issuers of gift cards or over the personnel, equipment or operations of any air, water or surface carrier, ship line, transportation company, hotel, restaurant, tour company, or other person or entity providing travel services, general services, gift cards, products or accommodations as an award, because all suppliers offering products and/or services through the rewards program are independent contractors. Accordingly, Rewards Provider does not make any guarantees, warranties or representations of any kind, expressed or implied, with respect to products, services or merchandise, nor does Rewards Provider accept any liability for any loss, expense, damage or injury incurred as a result of any defect in or failure of such items. REWARDS PROVIDER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Rewards Provider shall not be liable for any injury, damage, loss, expense, accident, delay, inconvenience or irregularity which may be caused or contributed to: (1) by any wrongful, negligent or unauthorized act or omission on the part of any supplier of a reward offering; (2) by any defect in or failure of any vehicle, equipment, instrumentality, service, product, or accommodation which is owned, operated, furnished, sold or otherwise used by any such supplier; (3) by any wrongful, negligent or unauthorized act or omission on the part of any other person or entity not under our direct control; (4) the bankruptcy of any air or other travel carrier or any retailer issuing gift cards; and/or (5) by any other cause, condition or event whatsoever beyond our direct control. In no event will Rewards Provider be liable for any punitive, special, indirect, or consequential damages.

CHANGES

Rewards Provider reserves the right to revise these Terms and Conditions at any time and users are deemed to be apprised of and bound by any changes to these terms and conditions. Rewards Provider reserves the right to change elements or terms of use of any program, including, but not limited to, award or gift offerings, at any time without notice. If an award or gift offering is discontinued, reasonable efforts will be made to offer a substitute of equivalent quality. All award and gift offerings are subject to availability. Rewards Provider may make model substitutions of equivalent value without advance notice when necessary.

VIOLATIONS OF TERMS AND CONDITIONS

Rewards Provider reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular Internet address to the website.

ACCESS TO PASSWORD PROTECTED/SECURE AREAS

Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.